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Making a Complaint
Complaining about faulty goods or bad service is never easy. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. In a small store the assistant may also be the owner so you can complain direct. In a chain store, ask the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later. If you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. (164 words)
Useful Words and Expressions:
complaint n.申訴;控告;抱怨
faulty adj.有缺點的，不完美的.
a faulty reasoning錯誤的推理
a faulty design不完善的設計方案
claim vt.(根據權利)要求
responsible adj.負責的
give a task to a responsible man把一件工作交給一個可靠的人做
have a responsible post 擔任要職
The weather is responsible for the delay.由於天氣關係才耽誤。
receipt n. 收條，收據
chain store n. 連鎖商店
enquiry n.詢問
stick to v. 粘住，堅持
at this stage adv. 眼下，暫時
article n. 物品，商品
