以下是小編整理的商務英語中級閱讀題型模擬試題及答案詳解(2)，更多試題請關注應屆畢業生考試網。
The secret of success in electronic commerce lies in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of (19) between a business and the buying public.
There are a number of factors in a real-world shop that (20) people's perceptions of a business: these (21)the location and the appearance of the premises,the quality and the pricing of the merchandise or services’and the behaviour of the staff.
However, if a company is trying to make a good impression with online customers,most of these factors do not (22) a part. In the (23) of these factors, the way customers are (24) when they have a reason to call has a fundamental effect on a company's ability to retain them as customers. Even more than regular telephone or in-person customers, web customers are impatient，easily frustrated and always conscious that they have other places where they can (25) their enting them from doing that means meeting them on their own(26)and providing them with what they want.
This necessity, in(27)，means that companies that sell over the net must get back-end functions right. Imposing(28) requirements on customers will not work; a business that (29) on customers emailing for assistance instead of using the phone, for example, will lose repeat custom.
If the phone is used, it must be answered (30), and the staff should look for ways of helping even the most awkward customers(31), as is more usual,trying to find some(32) to blame the customer for any problem.
An important，final point is that it is vital that all addresses，web links and phone numbers work properly and efficiently. This ought to (33) without rience，however, shows that it does not.
19、A relationship B association C. meeting D contact
20、A force B determine C decide D fix
21、A enclose B consist C include D contain
22、A get B run C play D have
23、A absence B lack C need D scarcity
24、A cared B treated C dealt D considered
25、A deliver B bring C move D take
26、A policies B standards C terms D conditions
27、A turn B sequence C line D order
28、A dense B rigid C deep D solid
29、A demands B insists C expects D instructs
30、A punctually B precisely C promptly D presently
31、A apart from B other than C except for D rather than
32、A case B excuse C fault D purpose
33、A do B make C go D come
我個人認爲，完形填空這種題型屬於BEC閱讀裏相對不容易把握的。其他幾個部分多參照原文就能找到答案，而完形填空的答案有的時候靠分析是得不出結果的，因爲會考到一些固定用法，而且是商務英語裏的固定用法。固定用法一時半會是無法積累的。要想做好BEC裏的完形填空，一是要掌握一定的解題技巧(比如排除法和猜題)，二是要培養商務英語的感覺。感覺的培養也有兩種途徑，一個是多讀原版商業英語文章，另一個就是把歷年BEC真題裏的完形填空原文填上空缺的單詞反覆朗讀。
這篇名爲《電子商務成功祕訣》的文章主要分析了從事電子商務必須考慮的幾個factor。重點考慮的是如何服務客戶，不是在線的，而是電話。
19題首先考的就是一個固定的商務英語用法。Point of contact,接觸點。商業詞典的解釋：Person or a department serving as the coordinator or focal point of an activity or program.英文WIKI的解釋：A point of contact (POC, also single point of contact or SPOC) is the identification of, and means of communication with, person(s) and organizations(s) associated with the resource(s).
26題，on one's own terms,根據某人自己的主張。聯繫此句上下文，是說電子商務的客戶不好伺候，得按照他們的意思來提供他們想要的。所以後面的28題應該選擇rigid，僵硬的。意思是不能把一些僵硬的要求強加在客戶的身上。
27題，in turn相應的;in sequence按順序，依次;in line成一直線;in order整齊，秩序井然。
31題，後面的as is more usual是插入語，在這裏完全可以忽略不計，聯繫整個句子的意思。是說員工應該想辦法對付哪怕是最難對付的客戶，而不是找藉口去指責客戶。所以應選rather than (而不是)。apart from相當於except for，除了…外(都),other than相當於except，除…以外。
32題，理解了上下文，應該選excuse。與fault相關的短語是find fault with
33題，go without saying固定用法，不言而喻的意思。
Look at the statements below and the advice to businesses on the opposite page about using other companies to run their IT services.
1、the need to teach skills to employees working on the outsourced process
2、remembering the initial reason for setting up the outsourced project
3、the need to draw up agreements that set out how integration is to be achieved
4、addressing the issue of staff who work on the outsourced process being at a distant site
5、the importance of making someone responsible for the integration process
