下面小編整理了一些請求信相關的商務英語郵件範文和常用句型，在外企工作的大家可能會用得上哦。
Dear Consumer Action Colum,
Three weeks ago I ordered a coat through the internet, but it turned out to a disappointment with a big hole in the pocket. I contacted with the seller, who refused to replace it or refund me for the reason that the defectiveness is invisible. I feel it hard to accept their way of disposing the matter.
I would appreciate your intervention and advice as to what I should do next.
Sincerely yours,
Zhang Dan
尊敬的.消費者行動欄目：
三個星期前我在網上訂了一件外套，結果發現外套口袋內有一個大洞。我聯繫了賣家，他們拒絕換貨或是退款，理由是這種瑕疵從外面看不出來。我感到很難接受他們的處理方式。
我請求你們的干預，如能建議我下一步該怎麼做，當不甚感激。
張丹
敬上
回信【1】
Dear Ms. Zhang,
We received your mail of March 24, 2011. We suggest you call 315 to make a complaint and believe they will deal with the matter in a more satisfactory way.
Consumer Action Colum
親愛的張女士：
我們收到了您2011年3月24日的郵件。我們建議您撥打315進行投訴，相信他們的處理方式會令您滿意。
消費者行動欄目
回信【2】
Dear Ms. Zhang,
Your inquiry received our immediate attention. It is obvious that the seller's reason for rejection of replacement or refund is ridiculous. We suggest you further contact with him/her, stating clearly your intention to call for the authority's attention. If he/she insists on the previous settlement, you can turn to 315 for help.
Consumer Action Colum
親愛的張女士：
我們迅速地關注了您的請求。很明顯賣家拒絕換貨或退貨的理由是荒謬的。我們建議您進一步與賣家聯繫，說明您要申請相關部門的注意。如果賣家依然堅持前次的處理方式，你可以撥打315尋求幫助。
消費者行動欄目
