1、要改變，就要先改變自己。For things to change, I must change first
2、從我做起。If it is To Be, it is Up to Me.
3、你就代表酒店，因為你是幫助客人滿足其需求的人。YOU are the hotel ……because YOU are the person who is going to help fill his or her needs.
4、每一次接觸客人都是今天的第一次。Every call is the first call of the day.
5、如果你不是為客人服務，那麼你是在為客人服務的`人服務。If you are not serving the customer, your job is to serve somebody who is.
6、成功之道：總是做得比期望的多一點點。Simple rule for success, Walk the Extra Mile. (Always do what is required PLUS a bit more.)
7、客人對與錯並不重要，重要的是他們的感覺。It doesn‘t matter whether the customer is right or wrong. It matters how they feel.
8、客人也許並不總是正確的，但是他們應該得到正確的對待。The customer may not always be right, but they should be treated right.
9、小事會影響客人的感受。It's the little things that matters.
10、小事也要力求完美。Do ordinary things extraordinary well.
11、在英文中生氣與危險僅差一個字母。Anger is one letter away from Danger.
12、客人是通過我們説什麼、怎麼説、做什麼來判斷我們的。Our customers judge us by, What we say, How we say, What we do.
13、要從錯誤中吸取教訓，不要重複錯誤。Learn from your mistakes, but never repeat them.
14、要象恆温器，不要象温度計。Be a thermostat not a thermometer.
15、好的感受來自於好的態度。A happy experence begins with ATTITUDE.
16、所提供的服務要比所承諾的好。Under promise but over deliver.
17、做你所擅長的並且每天都要做得更好些。Do what you do well, and do it better every day.
18、每天我會變好也會變壞，這完全取決於我自己。Each day I either get better or worse. The choice is mine.
19、警告：客人極易消失。Warning, Customers are perishiable.
20、苛刻的客人比沒有客人強。No customer can be worse than hard customer.
