一、您的一件衣服縮水了
ARoom I come in?
客房服務。我能進來嗎?
se.
請進。
AHere is your laundry. I am sorry to tell you that one of your clothes has shrunk due to our fault.
這是您送洗的衣服。很抱歉地告訴您，因我們的'失誤您的一件衣服縮水了。
BOh，my god.
哦，天啊。
AWe are terribly sorry for d you please buy a new one and give us the receipt? We will refund the cost of the laundry and the new sweater.
我們對此深表抱歉。您願意再買一件新的，並把發票給我們嗎?我們會退還您洗衣費並賠償您的毛衣的。
BI hope so.
希望這樣吧。
AWould you please fill out the form?
能把這張表填了嗎?
二、我把鑰匙丟了
AGood afternoon, Can I do for you?
下午好，先生。有什麼需要幫忙的嗎?
BWell.I can't find my key now. I think I have lost it.
我想我可能把鑰匙丟了。
AReally? Have you left it in your room?
真的嗎?是不是把鑰匙落到房間裏了?
BI don't think so. I took it with me when I went out this morning.
不會的，今天早上我出門的時候是隨身帶着的。
AWell, in that case, you have to pay for it. Please fill out the form first.
這樣的話，您得賠償損失，請填寫一下這個表格吧。
