客人忌諱的事項，各位餐飲人員一定要知道。下面，小編爲大家講講餐飲客人忌諱的五十項基本要求，快來看看吧!
1 When a guest spends lots of money for his room and can’t get a quick, hot,courteous breakfast the following morning.
客人住在舒適的房間而次日得不到又快又熱又好的早餐。
2 When a guest travels all evening to get to the hotel and then can’t get a quick first class sandwich or couple of eggs. (hot and fresh)
客人旅行了一天，到達我們的賓館，而得不到快速一流的三文治和又熱又新鮮的雞蛋。
3 When guests don’t get seats, while they stand in line seeing the empty table.
客人站着沒有入座，看見有空位而沒人安排。
4 When chairs and booths are dirty, stained, or have crumbs on them.
椅子和邊櫃骯髒，有污垢和碎屑。
5 When guests who come for breakfast don’t get coffee immediately after being seated
客人來吃早餐，就座後沒有立即斟咖啡。
6 When R/S says 20 minutes and it take 0 minutes to get the order.
二十分鐘的菜卻要客人等了三十分鐘。
7 When coffee is not steaming. (Check Banquets)
咖啡不燙
8 When fruit garnish in bars or R/S are dried out.
水果裝飾乾癟欠新鮮。
9 When buffet tables or salad bars are not replenished quickly.
自助餐沒有及時地補充(添菜)。
10 When glasses are streaped. (Hold them up to the light and you will see them).
水杯有花紋。(將水杯放在光亮處即可見)
11 When menus or placentas are ripped, stained, or smudged.
菜牌或臺墊有撕紋、污物或污跡。
12 When bread or rolls are stale around the edges.
麪包邊乾癟欠新鮮。
13 When there are not enough menus for the customers.
沒有足夠的菜牌。
14 When condiment bottles are not full and are coated at the neck.
調味品的瓶子不滿，瓶口淤物堵塞。
15 When guests wait for 3 minutes without having a drink order.
客人等了三分鐘沒有人問酒水。
16 When food sits in the window (kitchen) waiting to be picked up in time.
廚房的菜做好了沒有及時拿走。
17 When china, silver or glass run out.
瓷器、銀器及水杯供不應求。
18 When silverware’s sets are crooked on the tables.
銀器擺設不正。
19 When the table setting look messy and not in good order.
檯面擺設不協調。
20 When sugar bowls are dirty inside (take the sugar cubes out and look inside)
糖盅內骯髒。(取出糖塊，檢查裏面)
21 When salt and pepper bottles are greasy to touch or half empty.
椒鹽瓶油膩沾手或半滿。
22 When we run out of any item in any bar or restaurant at anytime
餐廳、酒巴的食品供不應求。
23 When service personnel have the “I’m doing you a favor” attitude.
服務員報着“我不過在幫忙罷了”的態度。
24 When banquets or coffee breaks start late.
宴會或咖啡小休開始晚了。
25 When soft drinks come out of the system “flat”.
有汽的飲料走汽。
26 When debris, bits of paper and food are not immediately picked up from the carpets or floors in restaurants and bars.
地上的.紙屑和雜物沒有立即撿起。
27 When trays stay at the station for a long time.
托盤雜物在備餐間停留。
28 When restaurants and bars open late or close early.(Regular hours are printed and posted all through the hotel and guestrooms).
餐廳和酒吧遲開早關。(與出示牌所寫的不同)
29 When a guest does not get top quality food and beverage service.
客人付了錢而得不到相應的食(飲)品。
