怎麼寫一份道歉信，今天小編就教大家用商務英語寫道歉信吧，需要的朋友們可以看看
範文一:
要求：You are the secretary of a computer hardware company. Write an email to Mr Gatt one of your customers, to apologise for the inconvenience createdbecause he has not received an order. Mr Gatt’s email address is . You should write between 60 and 80 words.
To:
Subject: Missing Order
Dear Mr Gatt,
I am sorry to hear about the problems you have been experiencing with the order you placed with us on the 23rd January.[1] I cannot as yet say who is at fault but I assure you there will be a full investigation.[2] Moyra Brown, who is our production assistant, will contact you shortly to arrange suitable compensation for the inconvenience that has been caused.[3]
I would like to apologise once more.[4]
Yours sincerely,
George Hili
[0]這篇道歉信比較短，不知道日常生活中的`道歉信是否也這麼短。或許是因爲對方本來就可能比較生氣了，再發一篇長篇大論可能對方也不想看，對方其實就像知道問題怎麼解決，後果誰承擔。因此這篇郵件的邏輯基本也是按照這一順序。
[1]開頭道歉。[2]然後可能會講述問題原因，或者將解決方案先講完，再解釋原因(如果比較長)。
[3]解決辦法，越細越好，落實到人頭和時間。這裏用的shortly，或許發完郵件當天就會着手處理，但如果解決的時間比較長一些，或許應寫明大約需要多少時間。
[4]最後再次道歉。
要求：You cannot go for basketball practice. Write an email to your coach, George explaining why. George’s address is . You should use between 50 and 60 words.
To:
Subject: Basketball Practice
Hi George,
I’m really, really sorry but I just can’t make it for basketball practice this evening. We’ve got a biology test tomorrow and I haven’t yet started studying for it. I can’t afford to fail the test, because I already failed the last one.
I promise to make up for it by the next practice session.
Ron
*邏輯同上，首先道歉，然後解釋原因，然後表明態度、補救措施——I promise to make up for it by the next practice session。由於比較簡短，也並不非常正式，最後禮節性的結尾就省去了。
要求：Write an email to Ms Sciberras, the school librarian, apologising for not returning the books on time. The school library email address is . You should write between 50 and 60 words.
範文二：
Sample
subjectz: Library Books
Dear Ms Sciberras,
I would like to apologise for not returning the books but I have been away from school for a week because I had the measles. I will not be coming to school for another week or so. I promise I will return the books as soon as I am back.
Thank you.
Regards,
Anita Borg
範文三：
Dear
Thank you for your letter of [date] in which you informed us that [product] you purchased was [nature of problem].
We are sorry that you experienced this problem and are enclosing [nature of compensation]. While we make every attempt to insure that our products are [address complaint]， this unfortunate incident can occasionally occur.
We are very appreciative that you have taken the time to bring this to our attention and would like to thank you for purchasing our products.
