引導語：商務英語是以適應職場生活的語言要求爲目的，內容涉及到商務活動的方方面面。商務英語課程不只是簡單地對學員的.英文水平、能力的提高，它更多地是向學員傳授一種西方的企業管理理念、工作心理，甚至是如何和外國人打交道，如何和他們合作、工作的方式方法，以及他們的生活習慣等，從某種程度上說是包含在文化概念裏的。由此可見商務英語在我們的工作中十分重要。今天就由YJBYS的小編帶大家瞭解一下商務英語信函道歉信吧!
商務信函範文英語道歉篇一：
Dear Mr. Grison
Thank you for your letter of 6 May 2004 concerning the faulty tableware.
I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.
We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.
We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.
I hope that you can use our company as your supplier in the future.
Your sincerely
商務信函範文英語道歉篇二：
Dear Mr. Sation
With reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.
The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.
Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.
Your sincerely
商務信函範文英語道歉篇三：
Dear Mr. Clinton
Thank you for your letter of 9 May 2004 concerning faulty goods purchased in our store in London.
I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.
Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.
In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.
Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards
Yours sincerely
Paul Harvey
Customer Relations.
商務信函範文英語道歉篇四：
Dear Sir or Madam,
Thank you for letter of 5 May 2004.
I must apologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.
I enclose the price list of our company as requested and look forward to hearing from you.
Your sincerely
商務信函範文英語道歉篇五：
Dear Mr. Harrison,
Thank you for your telephone call of 18 May 2004.
I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.
I apologies again for the delay and I hope the sample will meet with your satisfaction.
Your sincerely
