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Refusing a customer’s request
Dear Mrs Jones,
Thank you for your enquiry of 25 August. We are always pleased to hear form a valued customer.
I regret to say that we can not agree to your request for technical information regarding our softens systems. The fact is, that most of our competitors also keep such information private and confidential.
I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help, do not hesitate to contact us again.
Yours sincerely,
Peter Bold
Manager
Refusing a customer’s request
拒絕客戶的要求
Dear Mrs Jones,
瓊斯太太,
Thank you for your enquiry of 25 August. We are always pleased to hear form a valued customer.
8月25日來信收悉,謹此致謝.
I regret to say that we can not agree to your request for technical information regarding our softens systems. The fact is, that most of our competitors also keep such information private and confidential.
來信要求本公司提供有關軟件保密系統的技術資料,但鑑於同行向來視該等資料爲機密文件,本公司亦不便透露,尚祈見諒.
I sincerely hope that this does not inconvenience you in any way. If there is any other way in which we can help, do not hesitate to contact us again.
希望不會因此爲貴公司造成不便.如需本公司協助其他事宜,歡迎隨時賜顧垂詢.
Yours sincerely,
Peter Bold
Manager
Useful phrases實用短語
are always pleased to hear from a valued customer.
…謹此致謝
2.I regret to say that we can not agree to your request for…
本公司亦不便透露,尚祈見諒.
3.I sincerely hope that this does not inconvenience you in any way.
希望不會因此爲貴公司造成不便
there any other way in which we can help ,do not hesitate to contact us again.
如需本公司協助其他事宜,歡迎隨時賜顧垂詢.
