Goodafternoon, Carlton Hotel. How may I help you?Yes, hello. I'm phoning to check if my online booking went through. I haven't received any did you make your booking?Last Tuesday, the d I have your name, please?Yes, it's me see. Yes, Mr Johanson, we have a booking for you for Thursday, the 23rd, for one . Thank I help you with your luggage, Madam?Yes, please. I've got some very heavy suitcases. They're over there, on the you are, Madam. Which is your room?I'm sorry, these two big suitcases aren't mine. And this small one isn't mine, were the only suitcases on the , I meant to say 'on the left'. One big suitcase and two small ones. I'm terribly problem, 's there?It's Alice, the chambermaid. Good morning, sir. May I clean your room now?Yes, of course. I'm going out now. Er, the reception desk said I could give you my laundry, is that right?Yes, that's right. Just leave your laundry in this bag.I need this pair of trousers cleaned. I'd like to wear them this evening. Do you think they will be ready by then?I'm sure we can manage that, sir. What time this evening?I'll need them before eight o''s no k you very much.
譯文：早上好，卡爾頓酒店。需要什麼幫助嗎？是的，你好，我打電話來是想確認一下我的網絡預定是否順利，我沒收到任何確認信息。您是什麼時候預定的？上週二，14號。您的名字是？約翰森。我來查一下。是的，約翰森先生，我們這兒有您的預定，是23號星期四，住一晚。很好，謝謝。夫人，有行李需要我幫您提嗎？好的，請吧。我有些很重的行李箱，在那兒，右手邊。給您，夫人。您的房間在哪兒？對不起，這兩隻大箱子不是我的，還有這隻小的也不是。但是右邊只有這些箱子。喔！我本來想說“在左邊”的`，一隻大箱子，兩隻小的，我真抱歉！沒關係，夫人。誰在那？我是愛麗絲，酒店服務員。早上好，先生，我可以給您打掃房間嗎？當然可以，我正要出門。呃，前臺說我可以把要洗的衣物交給你，對嗎？是的，把要洗的衣物放在這個袋子裏吧。我有條褲子要洗一下，我今晚需要穿，你覺得在那之前能洗好嗎？我可以肯定我們能洗好，先生，今晚幾點需要？8點之前。沒問題。謝謝你。
