爲幫助大家更好地做好酒店前臺接待，下面，小編爲大家分享酒店前臺接待日常英語，希望對大家有所幫助!
1.當我們想要與客人確認房間預訂情況的時候，可以這樣說：
(1)What kind of room would you be prefer?
您要什麼樣的房間?
(2)Have you got a booking?
您預訂了嗎?
(3)A single room or a double room?
要單人間還是雙人房間?
2.確認好房間後，爲了瞭解客人的個人信息，我們可以這樣問：
(1)May I see your passport?
我能看一下您的護照嗎?
(2)Could you fill in this form, please?
請您填一下這張登記表好嗎?
(3)Could you sign your name, please?
請您籤一下名，好嗎?
3.最後，若還要向客人詢問其他問題，可以這樣說：
(1)How would you like to pay, sir , in cash or by credit card ?
先生，請問您是用現金付款還是用信用卡付賬?
(2)Do you know which unit is responsible for the reception?
您知道您是由哪個單位負責接待的嗎?
(3)Could you keep your room key until you check out ?
請您在住宿期間自己保管鑰匙，直到結帳離開。
收銀服務1.要與客人覈對賬單情況，可以這樣說：
(1)Here is your bill. It‘s 2000 Yuan in all.
這是您的賬單。總共2000元。
(2)Please check it and sign here.
請覈對一下，在這裏籤個字。
(3)May I check the details for you , please?
我能爲您覈對賬單上的詳細內容嗎?
(4)We''ll have to charge you $10 extra.
我們要向您額外收10美元。
2.若在收款時遇到問題，我們可以這樣說：
(1)I am sorry, sir ,there has been an error in your bill. Please wait a minute while I correct it .
對不起，先生，您的.帳單算錯了。請稍候，我馬上把它改過來。
(2)Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please?
先生，您的行李拿下來了嗎?能請您在行李拿下來後再結帳嗎?
(3)Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.
對不起,您的信用卡已經止付。根據銀行規定要取消。
