1 Welcome to our hotel! 歡迎光臨(我們酒店).
2 Welcome, sir/madam! 歡迎光臨.
3 Good morning/afternoon/evening. 早上/下午/晚上好!
4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?
您好,總檯/餐廳/康樂中心/總機(我能爲您做些什麼?)
5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能爲您做些什麼?)
6 May I have your name/room number, please? 您可以告訴我您的姓名/房號嗎?
7 One moment, please. 請您稍候。
8 Thanks! 謝謝您!
9 My pleasure! 不用客氣!
10 Thank you for waiting. 您久等了.
11 Sorry to keep you waiting. 不起讓您久等了.
12 Do you speak Chinese/English? 請問您講中文/英文嗎?
13 Do you have a reservation? 請問您有預訂嗎?
14 Show me your passport or identification, please. 請出示一下您的護照或證件。
15 How would you like to pay? In cash or by credit card? 您用什麼方式付款，是用現金還是信用卡？
16 please show me your credit card. 請出示您的信用卡.
17 Please sign here. 請在這兒簽字。
18 Here is your charge please. 這是找您的零錢。
19 This way, please. 這邊請。
20 Follow me, please. 請跟我來。
21 After you, please. 您先請。
22 Hope you enjoy your stay! 希望您在這裏過得愉快!
23 Hope you have a good trip! 祝您旅途愉快!
24 Good luck! 祝您好運！
25 Have a nice day1 祝您一天愉快！
26 Here you are. 給您。
27 Sorry . 對不起。
28 Not at all. 沒關係。
29 Of course. 當然可以。
30 Pardon? 請您再重複一遍,好嗎?
31 No problem. 沒問題。
32 Excuse me. 對不起，打擾一下。
33 Hold on, please. 請別掛電話。
34 Goodbye/Bye-bye! 再見!
35 The lift/toilet is over there. 電梯/洗手間在那邊。
36 Banquet Hall is on the second floor. 宴會廳在二樓。
37 The Conference Center is just a cross the street. 會議中心在馬路對面。
38 Do you have a reservation? 請問您有預定嗎？
39 How many people, please? 請問您們是幾位?
40 What kind of room do you want? 請問您需要哪種房間?
41 A single/twin room/suite is￥1200 per day. 單間/標準間/套間每天是1200元。 42 Breakfast is included in the price. 早餐已包含在房費中。
43 The local call is free，please press 9 before. 市話是免費的，請先撥9。
44 Check out time is before 2:00pm.. 退房時間是下午2點以前。
45 Do you need a morning call? 請問您需要叫早服務嗎？
46 Check out, please? 請問是結賬嗎？
47 please show me your room card and your receipt. 請出示您的房卡和收據。
48 Housekeeping, may come in? (客房)服務員,我可以進來嗎?
49 May I clean your room now? 我可以現在打掃房間嗎?
50 This is a hair-dryer you need. 這是您需要的吹風機.
51 If you need any help, please redial (1111) four ones. 如果您需要幫助,請拔1111。
52 Good nights! 晚安!
53 Here’s your table. 這是您的.座位。
54 What would you like to drink? 請問您喝點什麼飲料？
55 Small or large? 您需要大份還是小份？
56 Anything else? 您還需要別的嗎？
57 Let me repeat your order, please. 我給您重複一下菜單吧。
58 Hope you enjoy your meal. 祝您用餐愉快！
59 The total is￥38. 總消費是38元。
60 Please write the invoice payer. 請寫一下您的發票付款單位。
61 Please keep your charge and invoice. 請收好您的零錢和發票。
62 Do you need a taxi? 請問您需要出租車嗎？
63 May I take your luggage, please? 我幫您拿行李好嗎?
64 Where are you to going, please? 請問您要去哪裏？
65 Welcome to our hotel next time. 歡迎您再次光臨我們的酒店。
