爲幫助大家更加了解酒店行業，下面，小編爲大家分享酒店業常用的各類指標，希望對大家有所幫助!
重要公司協議價Key Negotiated Rate
- Responsible by Global Key Account Manager (由集團全球客戶經理負責)
- Offer special rate generally (通常價格較低)
- Renew contract by RFP (由總部統一續簽合同)
- Proper strategy apply and control (需要制定正確的策略)
"當地"公司協議價Local Negotiated Rate
Sign Contract with hotel directly (直接與酒店簽訂協議)
Big amount of account and lower contribution from each (客戶多，但是每一個公司的間夜量少)
Higher contract rate than KNR mostly (通常比KNR的合同價格高)
Renew contract by Sales(通過銷售人員續簽合同)
Priority focus in 2007 (是2007年的重點)
合作協議申請 Request for Proposal
- Mostly sign or renew on yearly basis (大多數每年簽訂或續簽一次)
- NSO/RSO often provide assistance (中國區/地區銷售辦公室會提供協助)
- Applied major from KNR (主要應用於KNR(重要公司協議價))
- Available to accounts worldwide (適用於全球範圍的客戶)
散客 Fully Independent Traveler
Book room individually, no organizer, clear account directly by him/herself when check-out.
個人訂房，沒有組織者，退房時直接與酒店結算。
請勿打擾Do Not Disturb
- DND light (DND燈亮)
- DND signage (懸掛DND標誌牌)
6. GSTS賓客意見調查系統 Guest Satisfaction Tracking System
GSS= Guest Satisfaction Index. (A key measure within GSTS).
A guest overall evaluation of the quality of service received during their stay.
GSS賓客滿意程度指數(衡量GSTS的一個重要指標)。是賓客對入住期間所接受的服務的總體評價。
員工滿意度調查Employee Satisfaction Pulse Survey
ESS= Employee Satisfaction Index(員工滿意指數)衡量員工對公司及崗位的整體滿意程度。
Key Driver Report (關鍵項目報告)最影響ESS分值的五個問題。
全面質量管理 Total Quality Management
TQM is focusing on process improvement and innovations and the purpose is to find the problem root cause so that to meet guest overall satisfaction. (TQM 致力於程序的改進和創新，目的是從根本上發現問題，從而最終提高客人的總體滿意度。)
